

Got a question? We’ve got answers! The most common ones are listed below, but if yours is not amongst them, then our Owner Services team is ready to help.
AUS 1300 850 160The table below is an indication only, please consult individual resort descriptions for specific room amenities.
Resort Facilities Reference Chart
Studio or one-bedroom? Grand Suite or Presidential Suite? Here are few points to help you choose the right
accommodation option for you.
• As a WorldMark Owner you can expect to stay in quality apartment accommodation equipped with
everything you need to make your holiday a success.
• WorldMark South Pacific Club is committed to keeping each resort apartment looking and feeling ‘as new’.
• Room amenities do vary slightly between resorts.
The table below is an indication only, please consult individual resort descriptions for specific room amenities.
Accommodation and Room types - Download PDF
^ Apartments may vary in occupancy limits between resorts and WorldMark Owners shall be advised of the resort
occupancy limits at the time of making a booking.
Exotic Resorts are WorldMark South Pacific Club by Wyndham Resorts that are so designated by the Developer, from
time to time and at the Developer’s sole unfettered discretion, currently being WorldMark South Pacific Club by Wyndham
Denarau Island, Fiji.
Now that you’re a WorldMark Owner, making a holiday reservation is easy:
Simply click here between 3:00am and midnight (Australian Eastern Standard Time) and follow the prompts.
OR...
Call one of your friendly and professional WorldMark Owner Service Centre consultants, details below:
Owner Service Centre:
Australia 1300 850 160
New Zealand 0800 850 160
Fiji 00 800 32 63
International +61 7 5512 8021
Email: owner.services@wyn.com
To sign in and access the WorldMark South Pacific Club by Wyndham online reservation you will need:
Forgotten your password?
Click here. Enter your WorldMark Owner number as well as the email address that you used when you registered with us.
Once completed, your password will be sent to your email address.
Not registered yet?
If you have not completed a web registration form or have changed your email address since completing the form, you can register here now.
Please note that this can take up to 72 hours to receive confirmation of granted access along with your password.
Alternatively, you can make a reservation by simply calling 1300 850 160 or email owner.reservations@wyn.com
Online booking is simple and effective, just make sure you have registered for web booking access!
You can find the Web Registration Form here
You can book online seven days a week, from 3.00am till Midnight AEST
Download this two-page document to take you step-by-step through the Online booking process
Blackout Dates are those dates as determined by the WorldMark South Pacific Club from time to time as having very high occupancy
and typically include gazetted public holidays and school holidays.
Please download Annexure 'A' table here of current blackout dates.
To Cancel Your Booking
You may cancel your reservation without penalty (or loss of Vacation Credits) in the following cases:
• If you cancel within the periods set out below; or
• If another WorldMark Owner books the period you have cancelled (if you cancelled after the date on your confirmation letter).
Please call the Owner Services Centre after the date of your intended stay, to check if your apartment was re-booked.
To be fair to all WorldMark Owners, cancellations are subject to specific guidelines. For bookings made at WorldMark South Pacific Club resorts,
WorldMark Owners may cancel:
• 30 days before use when you’ve booked 13 months to 61 days in advance.
• 10 days before use when you’ve booked 60 to 15 days in advance.
• 48 hours before use when you’ve booked 14 days to 48 hours in advance.
(WorldMark Owners who do not cancel within these noted timelines will forfeit the number of Vacation Credits. In the case of a Bonus Time booking,
WorldMark Owners will be responsible for the Bonus Time fee for that use).
• No cancellations are permitted for bookings made less than 48 hours prior to use.
• Cancellation policies may vary at Associate Resorts.
Sometimes even the best-laid plans can be brought undone by a change in circumstances. That’s why WorldMark South Pacific Club makes amending
or cancelling your booking just as easy as making it.
To Amend Your Booking
To amend a booking you need to cancel your old booking and re-book with your new details. Please note that in some circumstances a forty-eight hour
waiting period between a cancellation and a new reservation will apply. Please refer to Guidelines & Regulations, Section 4.8 for further information.
1. Log onto www.worldmarksp.com and click on the “Online Reservation” tab.
2. Enter your WorldMark Owner number and password.
3. Click on 'Reservation History'.
4. Select the booking you wish to change and click 'Yes, Cancel this Reservation'.
5. Rebook your holiday using your new details by the usual online booking process. Not sure how? Follow the Online Booking steps found here.
Remember
• You can access, amend or cancel your holiday reservations online at www.worldmarksp.com or by phoning the Owner Services Centre. Please note
that some cancellations may be subject to a fee.
• Emergency cancellations are considered on a case-by-case basis. Please provide appropriate documentation. For more information contact the Owner
Service Centre.
Don't miss out on any of the communication WorldMark South Pacific Club by Wyndham send its Owners on a weekly basis, update your details now.
You can update your details online simply by clicking here.
Yes, WorldMark South Pacific Club by Wyndham sends exclusive WorldMark South Pacific Club news, offers and deals to all WorldMark Owners regularly.
To view the latest communication sent to WorldMark Owners, click here.
Not receiving any WorldMark communication? Click here to update your contact details and receive all the latest deals, offers and announcements.
Want even more resorts, in more destinations, in more countries? Then Credit Exchange is for you! Become a Privileges by
Wyndham Member and your Privileges Qualified Vacation Credits could take you to any one of thousands of resorts around
the world or even on a cruise on the high seas!
Click here for more information
Membership fees apply to exchange companies and will vary depending on individual exchange companies.
Privileges by Wyndham Members enjoy complimentary membership to RCI and ICE exchange companies.
Please note: WorldMark South Pacific Club housekeeping fees may apply to exchanges.
Download 2011 Housekeeping Fee here
Click here to download your holiday Planner
There is also a Availability Tool which gives an indication of the availability at all WorldMark South Pacific Club by Wyndham resorts to help you
with your holiday planning.
Then, we recommend you attend one of our Owner Education Workshops, click here for details.
When booking during Red Season be aware of the following:
• A seven-night minimum stay applies if you book Red Season more than 60 days in advance of your arrival.
• If booking during Red Season you can choose to split your seven-night minimum stay between two or more resorts
(nights must be consecutive and housekeeping fees may apply).
• You can enjoy a Red Season stay of less than seven nights if you book your Apartment within 60 days or less of
your arrival.
Two exceptions have been implemented in Sydney (NSW) and Wanaka (NZ), whereby the minimum nights stay is 3, even when
booking outside of 60 days, unless black out dates apply. For more details click here for Sydney and here for Wanaka.
A two-night minimum stay applies when booking and staying a Friday or Saturday night; unless only one of those nights is available.
(Red season seven-night minimum stay applies).
When Bonus Time is used as a stand alone reservation, a minimum two-night stay will apply. A Bonus time reservation may be combined
with a Vacation Credit reservation, with no minimum nights stay.
For any reservation made sixty (60) days or less there is no minimum stay requirement unless the reservation includes either a Friday or
Saturday, where there must be a two (2) night minimum stay.
Vacation Credit reservations may be made up to thirteen (13) months prior to the requested arrival date, and may extend
beyond thirteen (13) months if the stay is continuous and uninterrupted.
You can enjoy a Red Season stay of less than seven nights if you book your Apartment within sixty (60) days or less of
your arrival.
An Owner may request a Bonus Time reservation; be it either a combined reservation or stand alone reservation, up to fourteen
(14) days prior to the requested arrival date.
A Bonus Time reservation for Exotic Resort inventory may be made up to thirty (30) days prior to the requested arrival date.
If an Owner wishes to request a Bonus Time reservation for a Guest to occupy an Apartment without the presence of the Owner
for any days of the reserved period, such request may only be made within five (5) days prior to arrival.
If booking during Red Season you can choose to split your seven-night minimum stay between two or more resorts
(nights must be consecutive and housekeeping fees may apply).
*Housekeeping charges subject to change. Please refer to the latest Product Disclosure Statement for up-to-date
housekeeping fees.
Housekeeping is a fundamental part of delivering 'as new' apartments to you time and time again. Here's how it works:
Download 2011 Housekeeping Fees here
*Housekeeping charges and any applicable taxes are subject to change. Please refer to the latest Product Disclosure Statement
for up-to-date housekeeping fees.
2011 Housekeeping Fees*
Download 2011 Housekeeping Fees here
*Housekeeping charges and any applicable taxes are subject to change. Please refer to the latest Product Disclosure Statement
for up-to-date housekeeping fees.
One Housekeeping token will cover the housekeeping fee for one stay at any of the WorldMark South Pacific Club by Wyndham properties
(one per room per stay is required).
Every WorldMark Owner is entitled to one or more housekeeping tokens every year.
The table below will highlight the number of free housekeeping tokens a WorldMark Owner may receive.
Please note that unused housekeeping tokens will expire.
Download Housekeeping tokens table here
*Housekeeping charges and any applicable taxes are subject to change. Please refer to the latest Product Disclosure Statement
for up-to-date housekeeping fees.
Want to book Bonus Time? Here are some things you should know:
* Prices subject to change. Please consult the latest WorldMark South Pacific Club Product Disclosure Statement - click here
Fantastic cash rates are perfect for last minute getaways. Here’s what you should know.
Download 2011 Housekeeping Fees here
*Housekeeping charges and any applicable taxes are subject to change. Please refer to the latest Product Disclosure Statement
for up-to-date housekeeping fees.
Bonus Time & Fun Time Quick Guide - click here
* Prices subject to change. Please consult the latest WorldMark South Pacific Club Product Disclosure Statement - click here
Levies help cover resort operation expenses, custodian fees and the Club’s actual and expected liabilities. Levies are directly
linked to the number of Holiday Credits you own and are generally payable on 1 January each year (although an Owner may
elect to pay the annual levy quarterly or semi-annually in advance). Owners are invoiced directly for all annual levies payable.
To ensure a viable and long-lasting holiday program for the benefit of Owners, it is necessary that annual levies take into account
the actual expenses of the Club including the upkeep, maintenance and repair of the Resort Apartments in the Club. Each Owner
of Holiday Credits (including WVRAP as Developer) is obliged to pay annual levies, which are inclusive of GST. The number of
Holiday Credits that you own determines the amount of the annual levies you pay. Owners of higher amounts of Holiday Credits
will pay higher levies because of the greater amount of resort usage that they will be afforded.
Annual levies are not negotiable.
Find out more about levies or simply make a payment here
From sharing the fun of a Murder Mystery Dinner to welcome drinks at most WorldMark South Pacific Club resorts, Owner Events are a
great way to meet, greet and enjoy time with other like-minded WorldMark Owners.
Fun and exciting daily or nightly events, such as day tours and dinners, hosted by the WorldMark South Pacific Club Owner Events team.
Exceptional once-in-a-lifetime holiday packages offered to WorldMark Owners and their guests. Including accommodation and exclusive
'experiences', such as surfing with Layne Beachley. VIP Events are strictly limited and very popular.
Enjoy a drink and a nibble on us in the company of fellow Owners and resort management. Owner welcome drinks are offered once a
week at most WorldMark South Pacific Club resorts.
A great way to understand the hows and whys of your WorldMark Ownership, our Owner Education Workshops have been designed to
be a fun and interactive learning opportunity. There are a variety of useful education options to choose from:
Club Tours are exclusive, professionally guided tours that take the hassle and stress out of travelling to the four corners of the world.
Keep an eye on future copies of your exclusive WorldMark Owner magazine, Destinations, for upcoming Club Tours. To find out more
about any of these Owner benefits, or call your Owner Services Centre.
As a WorldMark Owner, you have a lifetime of unforgettable holiday experiences ahead of you: leisurely days by the lake or ocean,
weekend escapes to the beach or vineyards, relaxing getaways to tropical islands and foreign shores, holidays your friends have
only imagined ... until now.
With Friends First by Wyndham - designed exclusively for WorldMark Owners - everyone you care about can turn dream holidays into
everyday realities. And to thank you for introducing your friends, you can be presented with valuable Friends First Bonus Vacation
Credits - giving you more holiday options than ever before.
Introducing your friends to WorldMark South Pacific Club is simple.
... and we'll take care of the rest!
One of our experienced Friends First by Wyndham consultants will invite your friends to a relaxed and informative WorldMark South
Pacific Club presentation, where they'll discover all the benefits of WorldMark Vacation Ownership and decide if it's right for them.
They'll be glad you thought of them.
In appreciation of their time, your friends will be able to choose from a collection of exciting rewards and they'll have you to thank!
Click here for more
Simply click here and refer your friends for the chance to win. Good luck!
Click here to view all information sheets for the WorldMark South Pacific Club by Wyndham properties.
All resort information sheets are available for dowload in PDF format and easy to print.
Resorts information sheets contain the necessary information for Owners to find their way to the Resort of their choice.
It contains the Resort description, its full contact details, activities available at and around the resort, access map, etc...
Associate Resorts are an additional benefit offered by the developer, Wyndham Vacation Resorts Asia Pacific, and provide more destinations for Privileges by Wyndham Members throughout Asia and the South Pacific.
Please visit our Associate Resorts page to learn more about the associate resorts currently available to Owners.
Apartments may be occupied at any time after 4.00pm on the day of commencement of their occupation. Occupants who arrive at the
Resort earlier than this time must advise the Resort office accordingly and can use the recreational and sporting facilities available to
the Resort. (Facilities use: additional equipment may be available at some resorts
All persons who anticipate arriving after 5.00pm shall prior to that time advise the Resort office accordingly.
Apartments must be vacated no later than 12.00 noon on the day of termination of their occupation unless the specific resort rules determine otherwise.
Yes, If your preferred resort and/or apartment is not available when you would like it, ask to be put on the waitlist. If a cancellation makes
your preferred option available you will be notified by phone or email.
TIP: Have a number of holidays options available, such as different locations and flexible dates, as this will increase your booking chances.
Yes, we do, click here to discovery the great Cruise deals available.
When you become a WorldMark Owner, you have embarked on a lifetime of holidays. With that, comes the opportunity to receive complimentary
access to the Club’s full-service travel agency, Travel by Wyndham, whether or not you are using your Vacation Credits.
Whatever your travel plans, Travel by Wyndham is here to assist you. Some of the many different travel options they can help you with include:
WorldMark Holidays, Fantastic Travel Packages, Worldwide Cruises or Competitive Airfares.
No matter where you want to go, Travel by Wyndham can put an individual holiday together for you.
Click here to discovery amazing travel deals
Travel by Wyndham’s guided Club Tours make travelling overseas a whole lot easier.
Club Tours have been created to provide hassle-free holidays for WorldMark Owners who want to see the world, without worrying about
the difficulties of international travel. On Club Tours, expert local tour guides accompany personalised groups of WorldMark Owners to the
world's most sought after destinations, utilising premium tour operators, exceptional airlines and quality hotels.
2010 was a fantastic year with some amazing tours to China, Europe, Canada & Alaska and Egypt.
2011 and 2012 are going to be jam packed years for Travel by Wyndham’s Club Tours - so don’t miss outas they are extremely popular with
most departures becoming SOLD OUT very quickly! Check out some of the countries you can experience in 2011 and 2012 and contact Club
Tours now to arrange your next amazing holiday experience.
Click here to see the upcoming Club Tours scheduled this year www.worldmarksp.com/clubtours
Or email: club.tours@wyn.com
Vacation Credits are the currency of WorldMark South Pacific Club. When you became a WorldMark Owner, you purchased the
Vacation Credits required to turn your holiday dreams into a reality. Here's how Vacation Credits work:
Here are some quick and easy ways to help you use your Vacation Credits effectively when planning your holidays:
* Your Anniversary Date falls on the first day of the month one year following the month in which your Vacation Credits were issued, when you
joined the Club. Occurs on the same day each year). Every year on your Anniversary Date of WorldMark Ownership, your account is again credited
with the full number of Vacation Credits you own (unless you have borroweded from your following year's allotment).
WorldMark South Pacific Club by Wyndham Vacation Credits Available are the total number of Vacation Credits available for use in an Owner’s account,
whether saved or borrowed. Whereby, Vacation Credits Owned is the total number of Vacation Credits purchased which are renewed annually.
Weekend only reservation is a two-night Friday and Saturday reservation. Any other combination of days shall not be considered a Weekend Only Reservation.
Yes, Owners are permitted to borrow Vacation Credits from the following Anniversary Year and are also permitted to carry over unused Vacation
Credits for use in the following year. Simply call the Owner Services Centre for more information.
WorldMark South Pacific Club by Wyndham Vacation Credits have a lifespan of 24 months. After this period, any remaining Vacation Credits will
expire on the last day of the month in which your Anniversary Date falls.
Your Anniversary Date* falls on the first day of the month in which you joined WorldMark South Pacific Club. Every year on your Anniversary Date
of WorldMark Ownership, your account is again credited with the full number of Vacation Credits you own.
Note - Bonus Vacation Credits such as those awarded at point of sale may take up to six-months to appear in your WorldMark South Pacific Club
account and are valid for 12 months.
Please ensure that we have the latest details for you and update your details at anytime online here
Why not give your family and friends a secluded beach, the feel of soft white sand, the perfect sunset, or the glitter of city lights? It's a possibility,
now that you can gift your WorldMark South Pacific Club Vacation Credits to your loved ones! Treat them to an experience they'll never forget.
A gift of Vacation Credits is not only a fantastic gift idea, it's also an affordable one for you as a WorldMark South Pacific Club Owner.
Gifting your Vacation Credits is easy. Simply check your account for how many Vacation Credits you have available. Decide how many Vacation
Credits you wish to give, then fill out a few details online and we'll do the rest.
Whether it's for a birthday, anniversary, Christmas, wedding, or simply because you're feeling generous, you can gift your Vacation Credits at any time
- it's a present at your fingertips!
1.View www.worldmarksp.com/gift
2. Fill out your details, how many Vacation Credits you would like to give, and the recipient's details.
3. Then we will send you their gift certificate via email. The gift certificate will allow them to enjoy accommodation at a WorldMark South Pacific Club
resort by using your Vacation Credits!
What? When? Where? Which? How? Why? Got a question? Rest assured, Owner Education has the answer!
Visit our new Owner Education Web site www.worldmarksp.com/education to register for one of the many Owner Education workshop
options designed to help you get the most out of your WorldMark Ownership.
Workshops Options
Owner Education understands that everyone has a different schedule. This has led to the introduction of several education options designed
to help you get the most out of your WorldMark Ownership at a time that suits you.
Face to Face Workshops
Join other like-minded WorldMark Owners for a social, interactive workshop hosted by our friendly and professional Owner Education Consultants.
Click here to find out about upcoming workshops.
Online Workshop
Combine the real-time advantages of teleconferencing with the internet! You are able participate in an Owner Education workshop, guided over
the phone by one of our friendly Owner Education Consultants while following along from your own computer. Click here to look up next workshop.
DIY Workshop
View a pre-recorded Owner Education presentation from your computer while being guided by the voice of an informative Owner Education
Consultant. What’s more, the online DVD allows you to learn and practice your new skills straight away, at your own pace, and in the comfort
of your own home. Click here to access now!
Owner Education DVD
What if you are unable to make it to a Face 2 Face workshop or you’re not too tech savvy? Available by special request we have an Owner
Education DVD you can watch at home. Simply request a copy by contacting Owner Services centre on 1300 850 160 or emailing
owner.education@wyn.com
Destinations Magazine
Destinations Magazine, your quarterly WorldMark Owner publication, is a great way to keep informed. Featuring Club news, resort news, travel
offers, special features, staff profiles and more, Destinations is a must read for WorldMark South Pacific Club Owners.
Click here to access Destination Magazine Online Now!
E-Newsletters
Make sure you stay ‘connected’. Update your details at www.worldmarksp.com/connect or via your online account and receive our regular
e-newsletters to stay informed on travel specials, the latest Club developments and also receive email reminders up to 90 days before your Credits
expire.
Call or Email Owner Services Center
AU 1300 850 160
NZ 0800 850 160
FJ 0800 003 263
International: +61755128021
Email: owner.education@wyn.com